如何檢測(cè)你的企業(yè)溝通技巧

　　Step 1 Plan your message 規(guī)劃劃你的信息

　　Take some time to figure out what you want say, write or show. Focus on establishing a purpose for your message. For example, list the objectives for teaching a coworker how to accomplish a task. Ask her if you have provided enough detail to accomplish the chore. Revise your steps if you provided too little detail. Remove some steps if you offered extraneous information that does not pertain to the task at hand. In general, keep your messages short and simple.

　　花些時(shí)間想一下你所說、所寫和所表現(xiàn)。為你的信息建立明確的目的。比如，列舉一些目標(biāo)教你的同事如何去完成一項(xiàng)任務(wù)。問她你是否為此提供了足夠的細(xì)節(jié)來完成這個(gè)任務(wù)。如果你提供的細(xì)節(jié)太少，那么做一下修改。如果你給的信息和這項(xiàng)任務(wù)不相干，那么刪除這些不相干的步驟。總之，確保你的信息簡(jiǎn)短。

　　Step 2 Create a clear and concise message 創(chuàng)建一個(gè)清晰而簡(jiǎn)潔的信息

　　Test your message on selected members of your target audience before sending it out. Determine if your message conveyed your intentions appropriately. Revise your message if you don't receive the desired results. To communicate effectively, try to anticipate your audience's reaction and anticipate comments an concerns.

　　在將信息發(fā)出去之前，在你選好的目標(biāo)成員身上檢測(cè)一下你的信息。判斷一下你的信息時(shí)候恰當(dāng)?shù)膫鬟_(dá)了你的目的。如果你沒有得到想要的結(jié)果，修改一下你的信息。為了有效地進(jìn)行溝通，盡力去預(yù)測(cè)你的顧客的反應(yīng)、評(píng)論和顧慮。

　　Step 3 Check your grammar, spelling and punctuation 檢查你的語法、拼寫和發(fā)音

　　Using free online tools, you can test your ability to provide well-written content. Avoid jargon and use a tone that is appropriate for the situation. Avoid humor unless you are sure that that audience understands your intent. Use visual images to support your text. If you communicate with an international audience, verify that you have not used words or phrases that may unintentionally offend your readers.

　　使用免費(fèi)的網(wǎng)上工具，你可以測(cè)試你的能力來提供優(yōu)秀的內(nèi)容。不要使用術(shù)語，同時(shí)語氣要恰當(dāng)。別開玩笑，除非你確定你的顧客能夠領(lǐng)會(huì)你的意圖。 用一些視覺圖像來支持你的文本。如果你和一個(gè)國(guó)際人員溝通，要核實(shí)一些你使用的詞匯和短語，確保這些用語不會(huì)在無意中冒犯他。

　　Step 4 Choose the right mechanism to send your message 選擇恰當(dāng)?shù)那�道來發(fā)送你的信息

　　Test your ability to choose the best communication channel by following up with the recipient. For example, avoid sending emotional messages by email. Resist the temptation to leave a long voice mail with multiple steps for completing a complex task.

　　通過后續(xù)跟蹤你的接受者，來自測(cè)試你選擇最佳溝通方式的能力。例如，不要通過電子郵件來進(jìn)行情感溝通，也不要用語音郵件來傳達(dá)一個(gè)需要很多步驟才能完成的復(fù)雜任務(wù)。

　　Step 5 Use active listening 積極的傾聽

　　Give your attention to the speaker and avoid unnecessary distractions to ensure you fully understand. Test your understanding by paraphrasing what was said, asking questions and repeating key messages.

　　將你的注意力集中到說話人的身上，避免不必要的干擾，確保你完全理解了說話人的意圖。通過重述、問問題和重復(fù)關(guān)鍵信息來驗(yàn)證你的理解正確與否。

【如何檢測(cè)你的企業(yè)溝通技巧】相關(guān)文章：

企業(yè)管理非正式溝通技巧10-25

如何檢測(cè)你的創(chuàng)業(yè)計(jì)劃是否可行05-13

與領(lǐng)導(dǎo)溝通的說話技巧10-15

面試語言的溝通技巧09-09

高效的職場(chǎng)溝通技巧09-22

職場(chǎng)與溝通的技巧參考08-11

英語面試溝通技巧08-06

師生溝通的技巧與方法09-11

職場(chǎng)心理溝通技巧講解07-28

面試中的語言溝通技巧08-05