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商務(wù)英語(yǔ)接待來(lái)訪口語(yǔ)
做外貿(mào)，難免需要接觸到一些外國(guó)客戶(hù)，無(wú)論是前期的電話(huà)溝通交流，還是后期面對(duì)面的接待工作，都需要我們提前做好功課。以下是小編整理的商務(wù)英語(yǔ)接待來(lái)訪口語(yǔ)，歡迎閱讀。
商務(wù)英語(yǔ)接待來(lái)訪口語(yǔ)
接待來(lái)訪
receiving clients
1.商務(wù)建議
熱情周到地接待來(lái)訪客戶(hù)，會(huì)給初次會(huì)面的客戶(hù)留下良好的第一印象，從而順利開(kāi)啟雙方合作的大門(mén)。通常，接待人員會(huì)遇到兩種客戶(hù)：預(yù)約到訪的客戶(hù)(clients with an appointment)和無(wú)約造訪的客戶(hù)(clients without an appointment)。 may i help you?(我可以為你效勞嗎?)通常是招呼客戶(hù)的第一句話(huà)，進(jìn)而以do you have an appointment?(您預(yù)約了嗎?)來(lái)確認(rèn)進(jìn)一步的接觸。
2.商務(wù)英語(yǔ)情景對(duì)話(huà)
(1)receiving clients with an appointment
接待預(yù)約客戶(hù)
a:good morning, sir. welcome to our company. may i help you?
早上好，先生，歡迎光臨我們公司。我可以為您效勞嗎?
b:good morning.i would like to see mr.stone?
早上好，我想見(jiàn)史東先生。
a:have you made an appointment?
您提前和他約好了嗎?
b:yes, ive got an appointment with him at 9:30.
是的，我和他約好九點(diǎn)半見(jiàn)面。
a:can i have your name, please?
能告訴我您的姓名嗎?
b:tom baker,the sales manager from american sunshine company.
湯姆·貝克，美田陽(yáng)光公司銷(xiāo)售部經(jīng)理。sales manager銷(xiāo)售部經(jīng)理
a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once
讓我查查，是的，貝克先生，我們一直在恭候您的光臨。請(qǐng)坐，我馬上給他打電話(huà)。
b:thank you!
謝謝!
a:mr.stone should be with you shortly. in the mean time,would you please sign the visitors book?
史東先生馬上就會(huì)過(guò)來(lái)見(jiàn)您�，F(xiàn)在，請(qǐng)?jiān)趤?lái)客簿上簽字好嗎?
b:ok.
好的。
a:please come with me,i will show you to the conference office.
謝謝，請(qǐng)跟我走這邊，我?guī)?huì)議窒。conference office 會(huì)議室
(2)clients without an appointment
無(wú)約造訪的客戶(hù)
a:good morning，how cani help you?
早上好!我可以為您效勞嗎?
b:hello,im rich miller from nw company.here is my business card.id like to see mr.white.
你好!我是nw公司的瑞奇·米勒，這是我的名片。我想見(jiàn)懷特先生。business card 名片
do you have an appointment,mr.miller?
您預(yù)約了嗎?
a:im afraid not.but i have got something urgent to discuss with him.
恐怕沒(méi)有，但我有要事和他商談。 urgent v.緊急的
b:can i ask what you wish to see him about?
請(qǐng)問(wèn)您找他有什么事?
a:well,ive found a small problem in the contract he asked me to examine yesterday.
哦，我發(fā)現(xiàn)他昨天要我審閱的合同有點(diǎn)問(wèn)題。
b:i see.please bave a seat,while i see if he is available now.
我明白了,請(qǐng)坐，讓我看看他現(xiàn)在是否方便。available a.有空會(huì)面的
a:thank you.
謝謝。
b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?
米勒先生，很抱歉，懷特先生正在打長(zhǎng)途電話(huà)，十分鐘之后有空，您等一下好嗎?long-distance call 長(zhǎng)途電話(huà)
a:not at all.
好的。
b:would you like some coffee or tea?
給您來(lái)點(diǎn)咖啡或者茶怎么樣?
a:coffee would be fine.thank you.
咖啡吧，謝謝你。
3.商務(wù)英語(yǔ)核心句型
wbat can i do for you today?/ how cani help you?
今天有什么需要我?guī)兔Φ?
may i help you?
我可以為您效勞嗎?
i have an appointment with mr.wang,the director of marketing department at 10.
我和市場(chǎng)部主管王先生約定十點(diǎn)鐘見(jiàn)面。
i am here to see ms.smith.
我來(lái)這里見(jiàn)史密斯夫人。
mr. green is expecting you in his office.
格林先生在辦公室恭候您。
please have a seat,he will be here very soon.
請(qǐng)坐，他馬上來(lái)見(jiàn)您。
could you wait here for a while?
您能在這兒稍等片刻嗎?
4.商務(wù)英語(yǔ)情景詞匯
chairman, president 董事長(zhǎng)，總裁
deputy general manager 副總經(jīng)理
chief executive office總裁首席執(zhí)廳官
head of the office 辦公室主任
general manager 總經(jīng)理
business leader/headman 組長(zhǎng)
board president 董事長(zhǎng)
financial executive 財(cái)務(wù)主管
director general總監(jiān)
sales representative 銷(xiāo)售代表
vice-president 副總裁
商務(wù)英語(yǔ)情景口語(yǔ)：接待客戶(hù)
A: How can I help you?
B: Yes, I am James MasonfromAnderson and Associates. I would like to see Mr. Smith.
A: Do you have an appointment?
B: Yes , he knows Im coming . Our meeting is set for 2 oclock.
A: I wonder if Mr. Smith forgot your meeting . I am afraid he left this office this morning and is not expected back until after 4 pm . Let me find out if he made arrangements for someone else to meet with you in his place. Will you please have a seat?
B: Sure.
A: Yes, Mr. Mason, I just checked with our office manager, Ms. Terry, she said Mr. Smith briefed her on your project. She is just finishing up a meeting now. She could be with your shortly. Would you like me to show you around while you are waiting?
B: That would be very nice. Thank you.
A: Right this way, Mr. Mason. We can start with our front office. When Ms. Terry is ready, you may take the elevator at the front to the 6th floor. There is a conference room already prepared.
A: 有什么需要幫忙的嗎？
B: 是的。我是Anderson and Associates 公司的詹姆士.梅森。我想見(jiàn)史密斯先生。
A: 你預(yù)約了嗎？
B: 預(yù)約了，他知道我要來(lái)。我們定在2點(diǎn)見(jiàn)面。
A: 我猜史密斯先生忘記了與你見(jiàn)面的事�？峙滤裉煸绯烤碗x開(kāi)辦公室了，估計(jì)下午4點(diǎn)以后才能回來(lái)。我來(lái)查一下他是否安排了其他人代替他跟您見(jiàn)面。請(qǐng)坐下，好嗎？
B: 好的。
A: 是這樣，梅森先生。我剛剛跟我們的辦公室主任特里小姐核實(shí)過(guò)，她說(shuō)史密斯先生跟她簡(jiǎn)單交代過(guò)您的事情。現(xiàn)在她剛開(kāi)完一個(gè)會(huì)，馬上就會(huì)過(guò)來(lái)。您要我?guī)贿叺纫贿呣D(zhuǎn)轉(zhuǎn)嗎？
B: 那樣就太好了。謝謝你。
A: 梅森先生，這邊走。我們先參觀一下行政管理部門(mén)。等特里小姐準(zhǔn)備好以后，您就在前廳乘電梯去6層。那兒已經(jīng)安排好了會(huì)議室。
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